1. Introduction
These Terms and Conditions (“Terms”) govern your use of the website www.woodarchitects.eu (the “Website”) and any purchase of products or services from Wood Architects MB (hereinafter “Wood Architects”, “we”, “us”, or “our”).
- Company: Wood Architects MB
- Registered office: Bičiulių g. 9, Budrikai, 96320 Klaipėdos r. sav, Lithuania
- Email: info@woodarchitects.eu
By accessing or using the Website, or by placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Website or purchase our products.
2. Definitions
- “Products” — Saunas, sauna accessories, components, and related goods manufactured or supplied by Wood Architects.
- “Buyer” — Any individual or legal entity that purchases Products from Wood Architects, whether as a consumer or business customer.
- “Distributor” — A B2B partner operating under a separate distributor agreement with Wood Architects.
- “Custom Product” — Any Product manufactured to the Buyer's specific requirements, including custom dimensions, materials, or configurations.
- “Order Confirmation” — The written confirmation issued by Wood Architects upon acceptance of a Buyer's order.
3. Products and Specifications
We take great care to accurately represent our Products on the Website, including images, descriptions, and specifications. However, please note:
- Product images are for illustrative purposes. Actual products may vary slightly in colour, grain pattern, and texture due to the natural characteristics of wood.
- Dimensions and specifications are approximate and may be subject to minor manufacturing tolerances of up to ±2%.
- Natural wood products will undergo colour changes over time due to UV exposure and weather conditions. This is a natural characteristic and is not considered a defect.
- We reserve the right to make minor design improvements or substitute materials of equal or better quality without prior notice.
4. Orders and Pricing
All orders are subject to acceptance by Wood Architects. A binding contract is formed only when we issue an Order Confirmation.
- Prices are quoted in Euros (EUR) unless otherwise specified in writing.
- All prices are exclusive of VAT unless explicitly stated otherwise. VAT will be applied in accordance with applicable EU regulations.
- Quotations are valid for 30 days from the date of issue unless otherwise stated.
- We reserve the right to adjust prices in the event of significant changes in raw material costs, exchange rates, or regulatory requirements, provided the order has not yet been confirmed.
Payment terms
- A deposit (typically 50%) is required upon order confirmation for custom-made Products.
- The remaining balance is due prior to dispatch.
- Payment terms for Distributors are governed by the applicable distributor agreement.
5. Delivery
Lead times
Custom-manufactured saunas typically have a lead time of 4–8 weeks from order confirmation, depending on the product type, current production schedule, and customisation requirements. Estimated delivery dates are provided in good faith but are not guaranteed.
Shipping and delivery terms
- Delivery terms (EXW, DAP, or other Incoterms®) are specified in the quotation or Order Confirmation.
- If no delivery terms are specified, delivery is EXW (Ex Works) from our production facility in Lithuania.
- Risk of loss or damage transfers to the Buyer at the point specified by the applicable delivery term.
Inspection upon delivery
The Buyer must inspect all Products upon delivery and report any visible damage or discrepancies to us within 48 hours of receipt. Failure to report within this period may limit your ability to make a claim. Please refer to our Refund and Returns Policy for detailed procedures.
6. Warranty
Wood Architects warrants its Products against defects in materials and workmanship when used under normal conditions and maintained according to our care guidelines.
Warranty periods
- Structural components (frame, walls, roof) — 2 years from date of delivery
- Glass panels, doors, and windows — 2 years from date of delivery
- Sauna stoves and heaters (Harvia or equivalent) — As per the manufacturer's warranty, typically 1–2 years
- Electrical components and LED lighting — 1 year from date of delivery
- Accessories and fittings — 1 year from date of delivery
A replacement part or repaired Product assumes the remaining warranty of the original, or 6 months from the date of repair, whichever is longer.
What the warranty does not cover
This warranty does not cover:
- Normal wear and tear, including weathering, UV discolouration, and natural ageing of wood
- Minor cracking, checking, or splitting of wood — these are natural characteristics of solid timber and are not structural defects
- Resin (sap) exudation from coniferous wood species, which is a natural occurrence
- Damage caused by improper installation, modification, or failure to follow our installation and care guidelines
- Damage resulting from misuse, neglect, accident, or exposure to extreme conditions beyond the product's design specifications
- Damage caused by third-party products, cleaning agents, or chemicals not recommended by Wood Architects
- Products that have been altered, repaired, or serviced by anyone other than Wood Architects or an authorised service provider
- Cosmetic variations in wood grain, knots, colour, or texture — these are inherent to natural wood products
Warranty claim process
To make a warranty claim, please contact us with:
- Your order number and date of purchase
- A detailed description of the defect
- Photographs or video evidence of the issue
We will assess your claim and, at our discretion, repair or replace the defective part or Product at no charge. We reserve the right to inspect the Product in person or request that it be returned for inspection before processing the claim.
7. Intellectual Property
All content on this Website — including but not limited to text, images, photographs, graphics, logos, designs, product specifications, and software — is the property of Wood Architects MB and is protected by applicable copyright, trademark, and intellectual property laws.
You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from this Website without our prior written consent. Distributors may use marketing materials provided by Wood Architects solely in accordance with the terms of their distributor agreement.
8. Limitation of Liability
To the fullest extent permitted by law:
- Our total liability in connection with any Product or this Website shall not exceed the purchase price paid by you for the specific Product giving rise to the claim.
- We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, business interruption, loss of data, or installation costs.
- Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.
9. Force Majeure
Wood Architects shall not be held liable for any delay or failure to perform our obligations under these Terms if such delay or failure results from circumstances beyond our reasonable control, including but not limited to:
- Natural disasters, severe weather events, or epidemics
- War, civil unrest, terrorism, or government sanctions
- Supply chain disruptions, raw material shortages, or transportation failures
- Labour disputes, strikes, or workforce shortages
- Power outages, IT system failures, or cyberattacks
- Changes in law or regulations that materially affect our ability to perform
In such cases, we will notify you promptly and make reasonable efforts to mitigate the impact. If the force majeure event continues for more than 90 days, either party may terminate the affected order by written notice.
10. Third-Party Links
Our Website may contain links to third-party websites or services that are not owned or controlled by Wood Architects. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. We strongly advise you to read the terms and privacy policies of any third-party sites you visit.
11. Termination
We may restrict, suspend, or terminate your access to the Website at any time, without prior notice, if we believe you have violated these Terms or engaged in conduct that may harm Wood Architects, our partners, or other users. All provisions that by their nature should survive termination shall remain in effect, including intellectual property rights, warranty disclaimers, limitation of liability, and governing law.
12. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Republic of Lithuania, without regard to conflict of law principles. Any disputes arising from these Terms or the purchase of Products shall be subject to the exclusive jurisdiction of the courts of Lithuania.
For consumers in the European Union, this does not affect your rights under mandatory consumer protection legislation in your country of residence. You may also use the European Commission's Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.
13. General Provisions
- Severability — If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
- Entire agreement — These Terms, together with our Privacy Policy and Refund and Returns Policy, constitute the entire agreement between you and Wood Architects regarding the use of the Website and the purchase of Products. Distributor relationships are further governed by the applicable distributor agreement.
- Waiver — Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
- Assignment — You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
14. Changes to These Terms
We reserve the right to modify these Terms at any time. Material changes will be communicated by posting the updated Terms on this page with a revised “Last updated” date. For material changes that affect existing orders, we will provide at least 30 days' notice. Your continued use of the Website after changes become effective constitutes acceptance of the revised Terms.
15. Contact Us
If you have any questions about these Terms, please contact us:
